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Exchange Policy

If you are not completely satisfied with a purchased item, you may return it within 30 days of the date you received it for a refund, minus shipping fees. We do not accept returns on special ordered products.

Items must be returned in original condition, meaning that it has to be unworn and unaltered. Items must not be resizing or modified in any manner. Additionally, the item must be sent back with the seal unbroken in its original box and all paperwork intact. "Original condition" means that it must have no scratches, marks, or blemishes. Also, the manufacturer tags and protective stickers have not been removed. Note that dings and scratches will happen even if a watch or piece of jewelry has only been worn for a few hours.

All items being returned or exchanged must have an RMA number. Please request a Return Merchandise Authorization (RMA) number, by email prior to returning the item.

We highly recommend using UPS or FedEx to return merchandise. For your own protection, please insure your returns accordingly. Please note that in some cases, the United States Postal Service (USPS) does not require a signature to process deliveries and therefore may be a less secure delivery method.

All returns and exchanges require 2-3 days for processing.

Kipliani Group Corp., 37west 47th Street, Suite 803 New York, NY 10036